UseResponse is a versatile customer support and feedback platform featuring omnichannel ticketing, live chat, knowledge base, and feedback community tools. It enhances customer interaction with automation, chatbots, and self-service options, ensuring improved service efficiency. Highly customizable and available as SaaS or self-hosted, it offers scalability and flexibility with full-source code access.
Here is the pricing information for UseResponse in a formatted table based on the provided sources:
Pricing Plan | Cost | Features |
---|---|---|
Enterprise Cloud | $1490 annually (supports 2 agents), $19/month per additional agent | Omnichannel support, ticketing system, knowledge base, live chat, feedback community, automation rules, customizable workflows, reporting and analytics, SLA management, multilingual support |
On-Premise Solution | $4800 per year (supports 5 agents), $250/month per additional agent | 100% open-source code, installed on your server, customizable, advanced encryption, two-factor authentication, compliance with industry standards, multiple languages and time zones, task management, issue tracking, sales automation |
Basic Cloud (Alternative Plan) | $49/month (supports 2 agents), $19/month per additional agent | SLA management, reports and analytics, branding removal, multilingual knowledge base, custom add-ons, SSO (LDAP/SAML), tickets visibility, custom roles, multi-forums |