How to Cancel ClubExpress

To cancel your membership and potentially remove your personal data from ClubExpress, follow these steps:

Logging In and Accessing Membership Options

• Log in to your ClubExpress account using your credentials.
• Once logged in, you will see your name and a down-pointing arrow at the top. Hover over your name and click on the drop-down menu.

Canceling Membership

• From the drop-down menu, you do not have a direct option to cancel your membership. Instead, you need to navigate to the privacy and membership settings.
• Go to the Profile screen from the drop-down menu.
• In your profile, look for the Privacy Options or a similar section where you can manage your membership settings.

Agreeing to Terms or Canceling

• If you are not willing to agree to the terms and conditions of ClubExpress, you will be prompted with options to cancel your membership when you initially log in or during the agreement process.
• Click on I Do Not Agree if you are presented with this option.

Membership Cancellation Options

• You will see two main options:
  • Cancel My Membership: This will cancel your membership immediately. You will no longer be able to log in to the website, and you will not be further charged or receive any more communications from the organization. This action can be reversed, and your membership reinstated if you change your mind.
  • Remove Me Completely: This option will cancel your membership and remove your personal data completely from the organization’s database, conforming to international regulations and the “Right to be Forgotten”. You will be prompted to confirm this action, and the club or association must approve this request. If approved, you will be notified by email, and all personally identifiable information will be deleted from the database. However, certain records like transactions and event attendance may be retained but anonymized. This decision cannot be reversed.

Final Steps

• After selecting either option, you will be prompted to confirm your action.
• If you choose to remove your data completely, the club or association will review your request and may decline it, providing a reason. You have the right to appeal this decision with your local Data Processing Authority.

By following these steps, you can effectively cancel your membership and, if desired, have your personal data removed from the ClubExpress platform.