Desk365 is a cloud-based modern helpdesk designed for the Microsoft 365 workplace, empowering teams to deliver outstanding customer service. It supports various channels such as Microsoft Teams, email, and web forms/widgets—all integrated seamlessly in a feature-rich web app. With a unified inbox to manage all customer conversations, Desk365 simplifies communication and streamlines support operations. It is flexible enough to be configured as an internal IT support desk, catering to both external customer needs and internal assistance.

Visit the official Desk365 homepage to learn more about its robust capabilities and see how it can transform your support operations. Desk365 belongs to the Customer Service category, making it an essential tool for businesses looking for efficient, modern support solutions.

Top Features

• Omni-Channel Support
• Seamless Microsoft Teams Integration
• Intelligent Draft with AI
• SLA Reminders and Escalations
• Workflow Automations
• Extensive Knowledge Base
• CSAT Surveys for Feedback
• Azure AD Single Sign On
• Customizable Roles and Forms
• Task and Time Tracking
• Custom Reports and API Access
• Web-hooks Capabilities
• Microsoft 365 Copilot Plugin

Why Choose Desk365?
Desk365 offers a blend of efficiency, ease of use, and intelligent automation that reduces repetitive tasks while improving response times. Integration with Microsoft Teams ensures that support teams remain connected and informed in real time. The intuitive dashboard, flexible configurations, and powerful customization options allow organizations to adapt the system to their unique support processes, enhancing collaboration and streamlining issue resolution.

The platform is free for up to three active agents, offering an ideal opportunity for small teams to experience its benefits risk-free. As your organization grows, affordable paid plans starting at $12 per agent per month provide scalable support without compromising on functionality. Desk365 continually evolves with new features rolling out regularly, ensuring your service desk stays current with industry trends.

Explore Alternatives
For businesses considering additional options, here are some popular alternatives:

• Freshdesk
• Zoho Desk
• Zendesk Support Suite

Desk365 is a modern, adaptable solution that empowers customer service teams to deliver timely and effective support. Discover exclusive offers on the Desk365 deals page and upgrade your support system to achieve greater efficiency and customer satisfaction.

Who Can Benefit from Desk365?
Desk365 is ideal for IT professionals, customer service managers, small business owners, and large enterprises alike. Its ease of use, affordability, and deep integration with Microsoft tools provide value for organizations of any size. Empower your team to resolve issues faster and enhance overall productivity. Experience transformative support management today.