How to Cancel GateKeeper Enterprise

To cancel your GateKeeper Enterprise subscription, follow these steps carefully to ensure a smooth and complete cancellation process.

Contact Customer Support

Reach out to GateKeeper’s customer support to initiate the cancellation process. You can contact them via email at [email protected] or call the support number at 1.240.547.5446. Provide them with the necessary details, such as your account information, to facilitate the cancellation.

Follow Provided Instructions

After contacting customer support, they will guide you through the specific steps required to cancel your subscription. This may involve confirming your identity, verifying payment details, or following particular steps outlined by the support team. Pay close attention to their instructions and follow them accordingly.

Verify Cancellation

Once you have completed the cancellation process as per the given instructions, request confirmation from the customer support representative. This is crucial to ensure that your subscription has been successfully canceled. Keep any communication records, such as email conversations or support ticket numbers, for future reference.

Check for Confirmation

Ensure you receive a confirmation email or notification indicating that your subscription has been canceled. This confirmation will serve as proof of the cancellation.

Remove Payment Details

To prevent any future charges, remove your payment details from your GateKeeper account. This step provides an extra layer of security and guarantees that no future charges will be applied.

Monitor Your Bank Statements

After canceling your subscription, keep an eye on your bank statements to ensure that no unauthorized charges are made. If you notice any unauthorized charges, contact GateKeeper’s customer support immediately to rectify the situation.

Save Proof of Cancellation

Save any records or documentation related to your cancellation, including emails, screenshots, or written confirmations. This proof can be useful in case of any billing discrepancies.

Post-Cancellation Actions

Upon termination of your subscription, GateKeeper will cease providing the services to you. If requested, they will make available for download a file of your customer data in CSV format along with attachments in their native format within 30 days after the effective date of termination. After you confirm the successful download of your data, GateKeeper will delete all customer data in their systems unless legally prohibited from doing so.

By following these steps, you should be able to successfully cancel your GateKeeper Enterprise subscription and avoid any further charges. If you encounter any issues or need further assistance, do not hesitate to reach out to GateKeeper’s customer support.