How to Cancel CatapultEMS

To cancel or initiate a return, refund, or exchange for a CatapultEMS product, you need to follow these steps, though it’s important to note that the specific procedures might vary depending on the nature of the product and the context in which it was purchased. Here is a general guide based on available information:

Return and Refund Process

• Initiate the Request: Contact the CatapultEMS customer support team within 3 days of receiving the product. Provide your order details and the reason for the return or refund request.
• Eligibility: Ensure the product is in its original condition, unused, and with all original tags and packaging intact. Certain items like personal care goods, custom products, hazardous materials, gases, or flammable liquids may not be eligible for return or exchange.
• Proof of Purchase: Provide proof of purchase, such as the order confirmation or receipt, for all refund requests.
• Return Shipping: The customer is typically responsible for the cost of return shipping unless the return is due to a mistake on CatapultEMS’s part. Follow the instructions provided by the customer support team for returning the product.
• Inspection and Refund: Once the returned product is received and inspected to ensure it meets the eligibility criteria, the refund will be processed within 7 working days. The refund will not include the original delivery charges, and it may take between 3 to 7 business days to be credited back to your original payment method.

Exchange Process

• Initiate the Request: Contact the customer support team and provide your order details along with the details of the item you wish to exchange.
• Eligibility Check: The support team will review your request and check if the item qualifies for exchange based on the eligibility criteria.
• Return and Exchange: Follow the instructions to return the original item. You will not be charged for the pickup, but you will be charged for the shipping fees for the delivery of the new item.
• Alternative Options: If the requested exchange item is out of stock, the support team will work with you to find a suitable alternative or provide a refund, depending on your preference.

Damaged or Defective Products

• Immediate Contact: If you receive a damaged or defective product, contact the customer support team immediately.
• Resolution: The support team will review your request, investigate the issue, and work with you to provide a suitable resolution based on the circumstances.

For specific issues related to CatapultEMS emergency management products, such as cancelling or managing emergency chat rooms, refer to the support documentation provided by CatapultEMS:

• To manage or cancel an emergency chat room, sign into CatapultEMS as a District Safety Team member, go to the District Command Center, and choose the Emergency Chat Room option. Follow the prompts to add or remove team members and deactivate the chat room when necessary.