How to Cancel Zoho Analytics

To cancel a subscription for Zoho Analytics, you can follow these steps, which are generally applicable to most Zoho products with similar subscription management systems.

Canceling Subscriptions Through Zoho Billing

For Administrators

• Go to the Subscriptions module from the left sidebar in the Zoho Billing web application.
• Click on the subscription that you want to cancel.
• Click the More dropdown and select Cancel Subscription.
• In the pop-up that follows, you can choose to cancel the subscription immediately or at the end of the current term.

For Customers via the Customer Portal

• Ensure that the cancellation option is enabled by the administrator:
  • Navigate to Settings > Preferences > Subscription Management under Customer Portal.
  • Select the Cancellations tab.
  • Check the Cancel Subscriptions option.
  • Choose whether customers can cancel their subscriptions immediately or on the next renewal.
  • Click Save.

Once enabled, customers can:

• Log into their Zoho Analytics account and access the Customer Portal.
• Navigate to the relevant section where subscriptions are managed.
• Find and select the subscription they want to cancel.
• Choose the cancellation timing (immediately or at the next renewal).
• Confirm the cancellation.

Canceling Subscriptions Directly in Zoho Payroll (Similar Steps May Apply)

If the steps above are not specific enough, here is a more general approach similar to other Zoho products:

• Go to Settings and click Subscription.
• Click Cancel Subscription.
• Provide a reason for canceling the subscription.
• Choose your preferred cancellation timing:
  • You can choose to cancel the subscription immediately or at the end of the current billing cycle.
• Click Confirm to finalize the cancellation.

Additional Notes

• Ensure that customers are aware of the chosen cancellation timing (immediate or on the next renewal) based on the settings configured.
• If customers encounter any issues or have questions about the cancellation process, they should contact Zoho support for assistance.