Nextiva Reviews - Pros & Cons, Ratings & more - 2025
Categories
Explore by Category
  • Analytics Tools and Software
  • Banking, Finance, Money & Insurance
  • Collaboration and Productivity Software
  • Creative Tools
  • Customer Service Software
  • Development Software
  • Healthcare & Medical Services
  • Human Resource Software
  • Marketing Software
  • Security Software
See All Categories
Nextiva
90%
Visit Website
90%

Nextiva is an AI-powered unified communication platform designed to transform business customer engagement. It centralizes voice, video, SMS, and email channels, leveraging AI and automation for personalized customer experiences. Trusted by over 100,000 businesses, it offers seamless communication, advanced analytics, and scalability to enhance operational efficiency.

Subscribed Reviews

90% Subscribed Score

Analysis

Nextiva is an all-in-one AI-powered communication platform suitable for small businesses, marketers, and customer-focused teams. Its VoIP, video conferencing, call routing, and CRM integration enhance team collaboration and customer engagement. Competitively priced, plans start at $20/mo/user, scaling with advanced features like call recording and analytics. Compared to competitors like RingEX, its strength lies in scalability and user-friendly tools but may lag in integration flexibility. Nextiva’s customer support is highly rated, ensuring seamless issue resolution. Overall, a cost-effective solution for businesses prioritizing unified communication.

Subscribed Score Metrics
32/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
6/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
MetricsScore
Customer Support6/6
Security5/6
Ease of Use5/6
Value of Money6/6
Integration4/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Reliable service with minimal downtime
User-friendly interface and setup
Excellent customer support
Affordable pricing for features
Issues with UI/UX for specific features
Complicated initial setup for some features
Limited integrations with CRM tools
Occasional delays in customer support response

Reviews of Nextiva from other platforms