How to Cancel Top Hat

To cancel and potentially request a refund for a Top Hat product, follow these steps:

Canceling Your Top Hat Subscription

Open the Top Hat website in your web browser (Firefox or Google Chrome is recommended).
Log in to your Top Hat account.
Click on your name or the account icon in the top-right corner of the page and select "Account Settings" from the menu.
Navigate to the "Subscription Management" section located on the left side of the page.
Find your recent transactions and select the "Request Refund" button associated with the subscription you want to cancel.

Choose the Top Hat products you would like to get a refund for.
Select a reason for your refund request.
Provide additional details about your request to expedite the process.
Click the "Submit" button in the bottom-right corner to submit your refund request.

You will receive a confirmation message and an email with a case number for your refund request.

Refunds are typically processed within three to five business days, and it may take an additional 10-15 business days for the money to appear in your account.
You can only request a refund for subscriptions purchased directly from Top Hat’s website. If you purchased access keys from your campus bookstore, you need to contact the bookstore for a refund.
After receiving a refund, you will lose access to the products you were refunded for, including grades records.

To check the status of your refund request, contact Top Hat’s Support Team via email or phone and provide the case number you received after submitting your refund request.

If you are outside the two-week refund period from the date of purchase, you will need to contact Top Hat’s Support Team directly to discuss your options.
Your account will not be deleted after receiving a refund, but your subscription will be terminated, and you will not be able to access the Top Hat products until you reactivate your subscription.