Captivated Pricing and Features overview 2025
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Captivated
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Captivated

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Captivated is a powerful enterprise SMS solution designed for seamless two-way, peer-to-peer communication with customers. Enhance customer interactions by adding texting capabilities to your existing landline or a new textable number. Designed for businesses of all sizes, it automates processes, improves customer satisfaction, and helps drive better reviews while simplifying communication. With user-friendly features and exceptional support, Captivated transforms the customer experience into an effortless journey.

Pricing and Features

Plan Monthly Price Users Included Message Segments Per Month Click-to-Call Voice Minutes Per Month Face-to-Face Video Chat Minutes Per Month Included Text Lines Additional Message Cost Key Features
Basic $169 Up to 12 1200 120 120 14 3 cents per message segment Google Review Collection, Team Chat, Website Live Chat, Forms, Surveys & Signatures, Secure Chat, API Access, Workflows & Automations, Custom QR Code Workflows, 3rd Party Payments
Choice $299 Up to 24 2400 240 240 27 2.5 cents per message segment Express Pay, TCPA Customized Compliance Setup, Keyword Replies & Routing, After-Hours & Off-Season Auto-Replies, Text-Us Website Lead Generator, Power Templates, Dashboard Reporting, Send Attachments, Scheduled Messages, Unlimited Contacts, QR-Code Check-In & Self-Enrollment
Pro $499 Up to 50 5000 500 500 55 2 cents per message segment All features from Choice plan plus additional features like Google My Business Messaging