How to Cancel Ricochet Consignment Software

To fully cancel a sale in Ricochet Consignment Software, you need to follow these steps carefully, as voiding a sale is a permanent action and Ricochet does not keep records of voided transactions.

Steps to Void a Sale

Accessing the Sales Detail Report

• Go to the Reports section in Ricochet.
• Click on Sales Detail Report.

Finding the Sale

• You can search for the sale by selecting ‘Today’, ‘This Week’, ‘This Month’, using the date picker, or by entering the Sale Number and clicking Find.

Voiding the Sale

• Once you find the sale, click the gray edit pencil icon to the right. A pop-up will open.
• Review the warning carefully.
• Click Refund and Void to proceed.

Important Considerations

• If you are using Ricochet Pay or Square Payments, the sale will be removed from Ricochet, all items will be put back in stock, and the item quantity will be updated.
• If you are not using Ricochet Pay or Square Payments, you will need to either issue a return instead of a void or manually return the funds through your merchant service gateway dashboard or a third-party device.

Administrator Privilege

• Only Administrators can void sales, and this action is permanent.

Additional Steps for Non-Integrated Payments

If you are not using Ricochet Pay or Square Payments:

• You will need to issue a return instead of a void or manually return the funds.
• To issue a return, go to the POS, click the Return Item button, enter the Sale ID, and follow the prompts to complete the return.

Final Notes

• Ensure you are certain about voiding the sale, as this action cannot be undone and no record of the voided transaction will be kept.
• For credit card refunds, inform customers that returns to a credit card may take up to 5 business days to be processed back to their account.