How to Cancel Ubiquity

To initiate the cancellation and return process for a Ubiquiti product, follow these steps:

Contacting the Seller

Reach out to the seller or the retailer from whom you purchased the product. Provide them with the details of the product, including the order number or the serial number of the product, to help them identify your purchase.

Describing the Issue

If the product is faulty or does not meet your expectations, describe the problem in as much detail as possible. This information is crucial for assessing whether a warranty replacement or a return is necessary.

Obtaining a Return Authorization (RA) Number

If the issue qualifies for a return or warranty replacement, the seller will provide you with a Return Authorization (RA) number. This number is essential for processing the return.

Preparing the Product for Return

Ensure the product is in its original condition, if possible. For opened or used products, the return process may be more complex, and the product must be in a resalable condition to avoid restocking fees or rejection. Check for any missing manuals, accessories, or cosmetic damage.

Shipping the Product Back

Use the RA number to send the product back to the seller. For international customers, use your own shipping account and ensure the commercial invoice declares "Return for repair" and "NO Commercial Value." The total value of the commercial invoice cannot exceed $10.00 USD. You are responsible for all applicable duties and customs charges for shipments to and from Ubiquiti Networks.

Following Up

After sending the product back, follow up with the seller to ensure they receive it and process your return or replacement promptly.

Additional Considerations

• Warranty Returns: If the product is within the warranty period (typically one year from the date of purchase), ensure you follow the warranty return process. The product must not have been modified, damaged due to misuse, or have missing original labels.
• Change of Mind Returns: If you are returning the product due to a change of mind, be aware that a restocking fee may be applied, and credit card fees will not be refunded.
• Documentation: Keep a copy of the invoice as proof of purchase, as it may be requested during the return process.