ScreenSteps Reviews - Pros & Cons, Ratings & more - 2025
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ScreenSteps
77%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Knowledge Management
  • ScreenSteps
  • Review

    • ScreenSteps

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    77%

    ScreenSteps is a knowledge management solution designed to streamline the creation, management, and delivery of internal documentation and training. Its platform enables teams to create easy-to-follow guides, workflows, and custom courses to support employees in real-time. With features like interactive checklists and a user-friendly interface, ScreenSteps reduces errors, improves efficiency, and enhances knowledge retention. Ideal for training and operational support, it helps every employee feel confident and capable.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    77% Subscribed Score

    Analysis

    ScreenSteps is a knowledge operations platform offering tools for creating, managing, and delivering clear documentation and training materials. Features include a knowledge base, interactive workflows, and training courses, ideal for industries like IT, HR, and customer support. Its intuitive interface and robust customer support make it stand out. Pricing starts at $100/month (10 users). Compared to alternatives like Confluence or Guru, ScreenSteps excels in ease of use for technical process documentation but lacks the deep integrations seen in competitors. It is cost-effective for SMBs and praised for excellent customer support.

    Subscribed Score Metrics
    28/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration4/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Easy to create and update articles quickly
    Excellent customer support responses
    Robust search functionality in documentation
    User-friendly with minimal learning curve
    High pricing, especially for small businesses
    Bulk updates for images/screenshots can be tedious
    Desktop application feels outdated
    Limited customization for some features

    Reviews of ScreenSteps from other platforms

    4.7
    (54)
    4.7
    (54 Reviews)
    G2 Review
    4.7
    (16)
    4.7
    (16 Reviews)
    Capterra Review

    Other Alternatives

    Confluence, by Atlassian, is a collaborative platform fostering teamwork through shared documentation. With easy-to-use tools for creating, organizing, and discussing content, it enhances communication and productivity within organizations.

    See All alternatives