How to Cancel Shoeboxed

To cancel your Shoeboxed account, follow these steps:

Contacting the Billing Team

You need to contact the Shoeboxed billing team directly to initiate the cancellation process. You can reach them by calling 919-295-9099. A representative will assist you in processing your cancellation and securely closing your account.

Downloading Your Data

During the cancellation process, the representative will also help you download your data to ensure you have all your information before the account is closed.

Alternative Contact Methods

If you encounter any difficulties in contacting the billing team via phone, you can also reach out to the support team through the support chat or by emailing them at [email protected].

Written Request of Termination

Alternatively, you can send a written request of termination to Shoeboxed at [email protected] to end your legal agreement with them.

Important Notes

• Canceling your account does not automatically stop any ongoing subscription payments if you are past the initial 30-day trial or money-back guarantee period.
• If you are within the first 30 days of an annual plan, you can request a full refund upon cancellation.
• Ensure you have downloaded all necessary data before the account is closed, as access to your account details and files may be terminated upon cancellation.