PrimePay Reviews - Pros & Cons, Ratings & more - 2025
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PrimePay
63%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Human Capital Management (HCM)
  • PrimePay
  • Review

    • PrimePay

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    63%

    PrimePay simplifies payroll and HR management for businesses with its all-in-one HCM platform. With features like payroll processing, tax calculation, benefits administration, and employee self-service, it ensures accuracy, compliance, and ease of use. Designed for scalability, it helps businesses save time and streamline operations, supported by dedicated customer service. Trusted by more than 16,000 clients, PrimePay delivers reliability and flexibility tailored to your workforce needs.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    63% Subscribed Score

    Analysis

    PrimePay is an all-in-one payroll, HR, and tax solution designed for small to mid-sized businesses. Key features include payroll processing, tax filing, PTO tracking, benefits administration, and a self-service dashboard. It excels with scalability, API integration, and reliable customer service. While simpler than competitors like Rippling, PrimePay lacks robust customization and advanced analytics.

    Pros: Affordable, intuitive for payroll tasks, responsive support.
    Cons: Limited scalability for large businesses; occasional long response times.

    Best for: Small businesses needing straightforward payroll.
    Customer Support: Helpful but inconsistent response times reported.
    Cost-Effectiveness: Praised for fair pricing.

    Subscribed Score Metrics
    22/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security3/6
    Ease of Use4/6
    Value of Money4/6
    Integration3/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Professional and responsive customer service
    User-friendly payroll and time clock modules
    Efficient onboarding and integration features
    Accurate and reliable payroll processing
    Long wait times for support or responses
    Poor HR platform usability for smaller businesses
    Difficulties in canceling services
    Frequent staff changes causing inconsistency

    Reviews of PrimePay from other platforms

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    G2 Review
    3.9
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    Capterra Review
    2.6
    (5)
    2.6
    (5 Reviews)
    Trustpilot Review

    Other Alternatives

    Rippling Logo

    Rippling is an all-in-one platform that simplifies HR, IT, and operations management for businesses. It offers automation, integration, security, and compliance features, catering to HR professionals, IT teams, SMBs, and growing organizations.

    Deel is a global payroll and compliance platform simplifying international hiring by managing contracts, taxes, and benefits across 150+ countries. It supports startups, SMEs, large enterprises, remote teams, and HR professionals.

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