How to Cancel SilkOne EHR

To cancel your SilkOne EHR service, you need to follow these steps:

Notification and Support

• Contact SilkOne’s support team to initiate the cancellation process. You can email them at [email protected] to inform them of your decision to cancel the service.

Data and Account Considerations

• Ensure that you have backed up any necessary data, as cancelling the service may result in the loss of access to your records.
• If you have any outstanding payments or billing issues, resolve these before the cancellation to avoid any complications.

Appointment Reminders and Notifications

• If you are using the automated patient appointment reminders, you may need to notify your patients of the change in your system. You can also unsubscribe from appointment email reminders if necessary, though this is typically managed at the practice level.

Contract and Fees

• Since SilkOne does not have long-term contracts, you can cancel at any time without incurring additional penalties. However, review your agreement to ensure there are no specific terms or conditions related to cancellation.

Final Steps

• Confirm with the support team that your account has been cancelled and all services have been terminated.
• Update any external integrations, such as billing services (e.g., Office Ally), to reflect the change in your EHR system.

By following these steps, you can ensure a smooth transition and complete cancellation of your SilkOne EHR service.