How to Cancel Lookout

To cancel your Lookout Security subscription, follow these steps based on how you purchased and manage your subscription:

For LookoutLife Users and Direct Purchases from Lookout Security

• Log into the LookoutLife customer portal using your credentials.
• Click on your subscription under the "Subscription details" section.
• Click the "Cancel Subscription" button and confirm your choice.

For Legacy Users

• Navigate to personal.lookout.com and enter your login details, then click "Sign In".
• Hover over the gear icon in the top-right corner of the screen and click "Settings".
• Click the "Cancel subscription" button and confirm your choice.

For Subscriptions Billed via T-Mobile

• If your subscription is billed through your T-Mobile account, you need to follow specific steps provided by T-Mobile. The steps mentioned above do not apply.

For Subscriptions Purchased Through the Google Play Store

• Open the Play Store app, tap your profile icon, and then tap "Payments & subscriptions".
• Tap "Subscriptions" and find Lookout Security in your list of subscriptions.
• Tap "Cancel Subscription" and confirm your selection.
• To request a refund, navigate to payments.google.com, log in to your Google Account, and follow these steps:
  • Click "Budget & Order History" and find Lookout Security in the list of recent subscriptions.
  • Click "Report a problem" next to your subscription, choose a reason to request a refund, and submit your request. Note that you are only eligible for a refund if you purchased Lookout Security within the last 48 hours.

Requesting a Refund

After canceling your subscription:

• If you did not purchase through the Google Play Store, navigate to Lookout Security’s support page, select "I have a billing question" in the drop-down list, enter your details, explain why you want a refund, and click "Submit".
• Wait for a response from Lookout Security. They will either ask for more information or inform you whether your refund has been issued.

Uninstalling Lookout Security

• Press and hold the Lookout Security app on your device’s home screen until the uninstall button appears. Tap it to uninstall the app.

Installing an Alternative Antivirus

• To ensure your device remains protected, download and install an alternative antivirus program. Recommended alternatives include Norton, Bitdefender, and TotalAV, which offer robust malware detection and additional security features.