How to Cancel iThenticate

To cancel or deactivate your iThenticate account, you need to follow these steps, as the process involves contacting the administrative or support team associated with your institution or the service provider.

Requesting Account Deactivation

• If you are using iThenticate through an institutional license, you should contact your institution’s support team or the department that manages iThenticate access. For example, at Missouri S&T, you would contact the Center for Advancing Faculty Excellence at [email protected].

Steps to Deactivate

• Notify Your Institution: Inform your institution’s administrative or IT department about your intention to deactivate your iThenticate account. They will guide you through the specific procedures required by your institution.

• Remove Access: If you have shared access or folders with others, ensure that you transfer ownership or remove any shared access before requesting deactivation.

• Confirm Deactivation: Once your request is processed, you will receive confirmation that your account has been deactivated.

Important Considerations

• Institutional Accounts: If you created an account directly through the iThenticate website instead of using the institutional registration link, it may prevent you from accessing iThenticate through your institutional license. In such cases, it can take several days to remove the account and replace it with the institutional one.

• Data Retention: Be aware that deactivating your account may not immediately remove your documents from the system, especially if they are part of an institutional repository or have been shared with others.

Contacting Support

• If you encounter any issues or need further assistance, you can refer to the iThenticate support page or contact the support team directly through the channels provided by your institution.