How to Cancel ANSYS GRANTA Selector

To cancel or resolve licensing issues with ANSYS GRANTA Selector, follow these steps:

Contact Your Licensing Administrator

Reach out to your organization’s licensing administrator to verify the status of the GRANTA Selector license. It is possible that the license has expired, been revoked, or is not properly configured on the license server.

Check License Availability

Ensure that the GRANTA Selector license is listed among the active licenses in your organization’s licensing portal. If it is not listed, the licensing administrator may need to reactivate or renew the license.

Verify License Server Status

Confirm with the IT department or licensing administrator that the license server is up and running. If the server is down, it will prevent the software from accessing the necessary license.

Review License File Details

If the license server is confirmed to be running, check the license file for any discrepancies. Ensure that the hostname and MAC address (or main drive VOL ID) in the license file match your system’s configuration. A mismatch or typo in these details can prevent the license from being recognized.

Use ANSYS Licensing Settings

Open the ANSYS Licensing Settings to check the features in use and verify if the GRANTA Selector license is listed. This can help identify if the issue is with the license itself or its configuration.

Troubleshoot with Logs

If the issue persists, gather and review the licensing logs to identify any errors or warnings that could indicate the root cause of the problem. This step can be crucial in diagnosing and resolving licensing issues.

By following these steps, you should be able to identify and resolve the issues preventing you from accessing ANSYS GRANTA Selector. If the problem is due to a canceled or expired license, the licensing administrator will need to address this directly with the license provider.