How to Cancel MailCleaner

To cancel your MailCleaner subscription, you need to follow these steps carefully:

Preparing for Cancellation

• Ensure you have administrative access to your MailCleaner account, as only authorized administrators can make changes to the subscription.

Accessing the Management Center

• Log in to the MailCleaner Management Center using your credentials. This is typically accessed through the web interface provided by MailCleaner.

Disabling Services

• Navigate to the "Configuration" section, usually found in the main navigation menu.
• Under the "Configuration" section, locate the settings related to your domains and mail servers.
  • If MailCleaner is used as an outgoing gateway, you need to disable this feature. Go to "Configuration -> Connection control" and remove any allowed IP addresses or disable SMTP authentication for users.

Removing Domains and Settings

• Go to the "Domain configuration" menu and remove or disable all configured domains. This can be done by selecting the domain and choosing the option to delete or disable it.

Stopping Spam Filtering

• Adjust the spam handling modes to ensure no further filtering is applied. You can switch to a mode where spam is not deleted or quarantined, or simply disable the spam filtering altogether. This can be done by selecting the appropriate mode (quarantine, flag, or delete) and disabling it.

Notifying MailCleaner Support

• If you are using a paid subscription, you will need to contact MailCleaner support to formally cancel your subscription. This can be done through the contact information provided on the MailCleaner website or through the support channels available in the Management Center.

Final Steps

• Confirm that all services and configurations have been disabled or removed.
• Log out of the Management Center to ensure no further changes can be made inadvertently.

Additional Considerations

• If you have set up any external services or integrations with MailCleaner, ensure these are also disabled or removed to prevent any conflicts or continued billing.
• Review any automated notifications or reports that may still be active and disable them if necessary.

By following these steps, you can effectively cancel and disable your MailCleaner subscription and services.