TiFlux Reviews - Pros & Cons, Ratings & more - 2025
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TiFlux
73%
Visit Website
73%

TiFlux is a comprehensive service desk software designed for IT teams, service providers, and software houses. It offers tools for ticket management, remote access, contract control, and workflow automation, enhancing productivity and streamlining operations. With features like SLA tracking, billing customization, performance reports, and white-label branding, TiFlux ensures a seamless and efficient customer support experience.

Subscribed Reviews

73% Subscribed Score

Analysis

TiFlux is a versatile service desk and IT management platform tailored for IT service providers, software houses, and internal IT departments. Key features include ticket management, SLA customization, remote access, monitoring, and detailed reporting. White-label options add flexibility for branding. Compared to alternatives like Jira and Zendesk, TiFlux excels in customer-centric customizations and integrated tools but may lack advanced external integrations. Affordable and user-friendly, it’s ideal for small teams seeking consolidation. Customer support is responsive and highly rated, enhancing its cost-effectiveness. Pricing details vary by plan.

Subscribed Score Metrics
27/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
4/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
4/6 Metric Checks
MetricsScore
Customer Support6/6
Security4/6
Ease of Use5/6
Value of Money5/6
Integration4/6
Popularity3/6
Radar Chart Table View
Pros & Cons
Customizable workflows for ticket management
Efficient integration with other tools
Strong customer support and reliability
Effective contract and billing management
Complex setup process for new users
Slow remote access compared to competitors
Limited integration features
Advanced reports need improvement

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