How to Cancel Xenia

To initiate a cancellation or return for a Xenia product, you need to follow the specific return policies of the respective Xenia brand you are dealing with. Here are the general steps for a few different Xenia brands:

Xenia Telunts

• You have 14 days after receiving your item to request a return.
• The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
• Contact [email protected] to start the return process and obtain a Return Authorization Number.
• You can request a return shipping label, but the cost will be deducted from your refund. Alternatively, you can use your own courier.
• Ensure your parcel is clearly labelled with "Goods To Be Returned" and include your Returns Authorisation Number.
• Once the return is received and inspected, you will be notified if the refund is approved. Refunds are processed within 10 business days to your original payment method.

Xenith

• Returns or exchanges must be initiated within 30 days from the date of shipment.
• The product cannot have been worn on the playing field.
• Contact Xenith directly if you placed your order with them, or contact the authorized dealer if you ordered through another platform.
• Obtain a Return Authorization Number before sending back the item.
• The product must be returned in its original packaging to prevent damage during shipment.
• Xenith is not responsible for return freight unless the product is defective.
• Custom painted helmets and items marked as "final sale" are not returnable.

Xenia Products

• All refund requests must be made within 30 days after receiving your item.
• Email your request to [email protected].
• If you are not happy with the item, or if it was damaged in transit or incorrect, you can request a full refund or replacement.
• Ensure the item is in its original condition for a refund or exchange.

Xenia Formals

• For local orders, exchanges are only allowed within 7 working days after delivery if the item is unused and has its original label and tag.
• For international orders, exchanges are only allowed if the item is faulty or incorrect.
• Contact customer service via email at [email protected] or WhatsApp at +923211429522 to initiate the exchange process.
• Customers are responsible for shipping costs unless the item is faulty or incorrect, in which case the return shipping cost will be reimbursed as an online credit voucher.

Always ensure you follow the specific guidelines of the Xenia brand you are dealing with to ensure a smooth return or exchange process.