How to Cancel Pitchbox

To cancel a subscription or order related to Pitch Box, you need to follow these steps, as the process is not as straightforward as other services and involves understanding their specific policies.

Logging In and Accessing Your Account

First, log in to your Pitch Box account using your credentials. If you have forgotten your login information, use the "Forgot Password" link on the login page.

Reviewing Your Order

Navigate to the section of your account where your order details are listed. This is typically found in a dashboard or account settings area. Review the details of your order to ensure you are canceling the correct one.

Cancellation of Orders

If you decide not to proceed with an order after you have paid for it, and Pitch Box has not commenced work on your order, you can request a refund. This request must be made within 90 days of the date that you submitted your order. Here are the key points:

• Your refund will be less the Stripe fees incurred and a 2% admin fee.
• You will not be entitled to a refund if Pitch Box has already delivered the product or service.

Contacting Support

Since Pitch Box does not provide a direct cancellation option within the user interface, you will need to contact their customer support to initiate the cancellation process. Here’s how you can do it:

• Reach out to Pitch Box’s customer support via email or any other contact method provided on their website.
• Explain your intention to cancel the order or subscription and provide the necessary details.
• Follow any instructions provided by the support team to complete the cancellation.

Refund and Revision Policies

Keep in mind that if you are dissatisfied with the result and the work has already been delivered, you may be entitled to a revision of the work rather than a refund. Pitch Box offers one round of complimentary changes with each order, which can be redeemed up to 6 months from the date of purchase.

Confirmation

After the cancellation is processed, you should receive a confirmation email from Pitch Box. This email will include details about the cancellation and any relevant information regarding your account status.

By following these steps, you can ensure a smooth cancellation process for your Pitch Box subscription or order. If you encounter any issues, do not hesitate to reach out to their customer support for assistance.