Trengo Reviews - Pros & Cons, Ratings & more - 2025
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Trengo
69%
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  • CRM – Multichannel
  • Trengo
  • Review

    • Trengo

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    69%

    Trengo is a customer communication platform that unifies messaging channels into a single inbox, enhancing team collaboration and efficiency. It offers automation, omnichannel support, and caters to support, sales, and marketing teams.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    69% Subscribed Score

    Analysis

    Trengo Product Overview
    Trengo is a collaborative shared inbox and customer engagement platform that unifies all messaging channels, including WhatsApp, email, social media, and live chat. It supports streamlined team collaboration with automation tools like chatbots, AI response features, and analytics. Pricing plans range from €125 (5 users/month) for the Essentials plan to €310 for Pro with customization, integrations, and advanced automation. While Trengo excels in multi-channel communication and intuitive interfaces, alternatives like Zendesk and Intercom offer deeper customer service features, but at varying costs.

    Target Users: Marketers and customer service teams benefit most from its unified communications for efficient customer support.
    Pros: Easy setup, omnichannel coverage, robust automation.
    Cons: Unstable pricing, limited email functionalities for complex use cases.

    Customer Support & Cost-Effectiveness: Trengo offers responsive support but has limited chat tools at lower tiers. Its value is competitive for small to midsize businesses, though some users report frustration with price hikes.

    Subscribed Score Metrics
    25/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security4/6
    Ease of Use5/6
    Value of Money4/6
    Integration5/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Integration of multiple communication channels
    User-friendly and customizable interface
    Efficient ticket and team inbox management
    Frequent feature updates and innovations
    Frequent price increases and unstable pricing
    Limited functionality for email and history tracking
    Slow and inefficient customer support
    Issues with some features like voice and WhatsApp integration

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