How to Cancel Passly

To cancel your Passly service, you need to follow these steps:

Disabling Auto-Renewal and Canceling the Service

• If you are a credit card customer, you can disable the auto-renew feature to prevent further charges. To do this, navigate to the Billing Summary page within your License Manager.
  • Log in to your License Manager account.
  • Go to the Billing Summary section.
  • Locate the auto-renewal option and disable it.

Canceling the Service

• After disabling auto-renewal, you need to formally cancel the service.
  • Contact Kaseya support directly to request the cancellation of your Passly service. You can do this through the Kaseya Helpdesk.
  • Provide your account details and the reason for cancellation when requested.

Additional Steps

• Ensure that you have no outstanding payments or issues with your account, as these may need to be resolved before the cancellation can be processed.
• If you have integrated Passly with other Kaseya solutions or third-party platforms, you may need to disconnect these integrations manually to avoid any conflicts or continued usage.

Confirmation

• Once the cancellation is processed, you will receive a confirmation email from Kaseya.
• Verify that all services and integrations related to Passly have been successfully terminated to avoid any further charges or access issues.

For any additional assistance or specific queries, you can reach out to Kaseya support through their helpdesk or contact channels provided on their official website.