How to Cancel getaffiliated

To cancel your GetResponse account, follow these steps:

Logging In and Navigating to Billing

• Log in to your GetResponse account using your credentials.

Accessing the Billing Section

• Navigate to the Profile section.
• From there, go to Billing.

Initiating the Cancellation Process

• Scroll down to the Cancel subscription link and click on it.

Reviewing Account Details

• You will be presented with a summary of your account, including the number of contacts, newsletters, drafts, and autoresponders you will lose upon cancellation.
• Click on the Proceed to the next step link to continue.

Providing Feedback

• On the next page, you will see a cancellation warning. Check the box and provide feedback on why you are canceling your account.
• Click the Proceed to the next step button after providing your feedback.

Choosing Cancellation Options

• You will be offered several options:
  • For monthly payments: Use GetResponse for 1 month free of charge, downgrade to a lower plan, or freeze your account for 60 days.
  • For annual/biennial payments: Use GetResponse for 2 months free of charge or downgrade to a lower plan.
• Select one of these options or proceed with canceling your account by clicking the Cancel my account red button.

Confirming Cancellation

• A popup window will appear asking you to confirm that you want to close your account. Click the Yes, close it blue button to confirm.

Final Confirmation

• After completing these steps, you will see a confirmation page and receive a confirmation email. You will no longer be able to log into the account.

Refund Policy

• Note that GetResponse is a pay-as-you-go service and does not issue refunds, even if you cancel immediately after your credit card is charged for the new billing period.

Canceling Free Accounts

• If you have a free account, you need to contact the Customer Success Team directly via Live Chat or email to cancel your account.