How to Cancel Afton Tickets

To cancel an order or request a refund for tickets purchased through Afton Tickets, follow these steps:

General Cancellation and Refund Policy

Afton Tickets has a specific policy regarding cancellations and refunds. Here are the key points:

• No Refund Policy for Artist Cancellations: If the artist you bought tickets to see cancels their performance, misses their scheduled performance, or is barred from the venue due to misconduct, there is generally no refund. However, Afton will honor the tickets for a future reschedule date for that artist or for any other Afton local/regional show.

• Event Cancellation or Rescheduling: If the event is canceled due to an act of God or a reason outside of Afton’s control, the event will be rescheduled, and your tickets will be honored for the new date. In some cases, you may be eligible for a refund depending on the circumstances of the cancellation or rescheduling.

Steps to Request a Refund or Cancellation

Contacting Support

If you need to request a refund or have questions about a canceled or rescheduled event, you should contact Afton Tickets’ support team.

• Email the support team at [email protected] or [email protected] for assistance.
• Provide the following information:
  • Show date
  • Artist that you bought tickets for
  • The city/location of the event
  • The email used for the purchase (if you remember).

Valid Reasons for Refund

Refunds are typically only considered under specific conditions:

• If the event is canceled due to reasons outside of Afton’s control.
• If the return request is valid under Afton Tickets’ Returns Policy. However, this generally does not apply to tickets, as they have a no-refund policy for most cases.

Reimbursement Process

If your refund request is valid, Afton Tickets will reimburse you:

• No later than 14 days from the day on which they receive your order cancellation notice.
• Using the same means of payment as you used for the order.
• Without any fees for such reimbursement.

Additional Considerations

• Blacklisting and Restricting Purchasers: If fraudulent activity is suspected or confirmed, Afton Tickets reserves the right to blacklist or restrict purchasers. This includes activities such as providing false information, attempting unauthorized purchases, or filing unwarranted chargebacks. If you believe you have been blacklisted unfairly, you can submit an appeal to the support team.

• Account Termination: Afton Tickets may terminate or suspend your account immediately without prior notice or liability if you breach their Terms and Conditions. Upon termination, your right to use the service will cease immediately.

By following these steps and understanding the policies, you can navigate the cancellation and refund process effectively.