osTicket is an open-source help desk system designed for businesses of all sizes. It streamlines customer support by organizing and managing inquiries from multiple channels, such as email, web forms, and phone calls, into a single platform. With features like custom ticket queues, SLA tracking, and task collaboration, osTicket empowers teams to enhance customer service efficiency and effectiveness. It offers both self-hosted and cloud-hosted solutions, providing flexibility for various operational needs.
Go to the osTicket page.
Navigate to the download section to get the free Open Source version.
Install and configure the Open Source version on your server.
Gain access to the basic features offered in the free plan, including email integration.
Utilize the essential ticketing features provided in the free plan.