How to Cancel EPAY HCM

To cancel a payment or manage other transactions in the EPAY HCM product, follow these steps:

Voiding a Payment

If the payment has not been processed, you can void it. Here’s how:

• Log into the ePay Dashboard.
• Click the Transaction tab in the left navigation menu.
• Search for the transaction and click on the Transaction Number.
• Click Void Payment in the red box to the right.
• Confirm the void action in the popup that appears.

You and the payer will receive an email confirmation that the payment has been voided. The status will show as “Voided on {date of void}” in the Transaction tab.

Refunding a Payment

If the payment has been processed, you need to refund it. Here’s how:

• Log into the ePay Dashboard.
• Click the Transaction tab in the left navigation menu.
• Search for the transaction and click on the Transaction Number.
• Click Refund Payment in the red box to the right.
• Select the type of refund:
  • Full Refund: Refunds the total amount paid, but transaction fees are not refundable.
  • Net Refund: Refunds the total amount paid minus the payer fee.
  • Partial Refund: Refunds a custom amount.
• Click Confirm.

You and the payer will receive an email confirmation that the payment has been refunded. The payer can expect the funds to post in their account within 2-10 business days.

Additional Considerations

• If a refund needs to be canceled before it is processed, you must use the Void Payment button.
• For any further assistance, you can contact the Customer Support team during normal business hours (Monday through Friday, 8AM-5PM CST) via the "Let’s Chat!" feature on the website or by calling 844-372-9300.