How to Cancel Kustomer

To cancel a subscription on Kustomer, you need to follow these steps, which are tailored for account administrators or users with the appropriate permissions.

Canceling Your Kustomer Account

Prerequisites

• Ensure you have the necessary permissions, typically held by an Account Admin or a Member with the account-level permission “Access billing & account info.”

Steps to Cancel

1. Log In to Your Account

   • Sign in to your Kustomer account using your credentials.

2. Navigate to Account Settings

   • Go to the settings or administration section of your Kustomer account.

3. Access Billing and Account Info

   • Locate the section related to billing and account information.

4. Initiate Cancellation

   • Look for the option to cancel your account. This is usually found on the Plans & Billing page.
   • If you are on a specific plan (e.g., Essentials), you may need to follow specific instructions for that plan. For example, if you are on the Essentials plan, you would go to the Plans & Billing page and click on the “Cancel Account” option at the bottom.

5. Contact Customer Success Manager (If Applicable)

   • If you are on a Premium subscription, you will need to reach out to your Customer Success Manager to initiate the cancellation process.

6. Confirm Cancellation

   • You may be prompted to confirm your cancellation request. Follow any on-screen instructions to complete this step.

Post-Cancellation Actions

• Immediate Effects: Once your account is canceled, messages will stop sending, and user access will be immediately removed. Ensure you have saved any necessary information before canceling.
• Data Deletion: Your account data will be scheduled for deletion after 60 days. After this period, your account will be unrecoverable.
• Restarting Your Account: If you change your mind within the 60-day window, contact the billing team at Kustomer to restart your account. If the 60-day window has passed, you will need to set up a new account.

Additional Tips

• Feedback: Before canceling, Kustomer may ask for feedback on why you are canceling to help improve their services.
• Alternative Solutions: If there are any issues or concerns that led to your decision to cancel, Kustomer may offer alternative solutions or assistance to address these issues.
• Communication: After cancellation, Kustomer will send a confirmation email to let you know that your subscription has been canceled.