How to Cancel AdScale

To cancel your AdScale subscription and ensure all associated services are terminated, follow these steps:

Unsubscribe from Email Communications

If you wish to stop receiving emails from AdScale, send an email to [email protected] and you will be unsubscribed within 48 hours.

Cancel Your Subscription

• Log in to your AdScale account and navigate to the billing section.
• Look for the option to cancel your subscription. If you are unable to find this option, you may need to contact AdScale support for assistance.

Remove AdScale App from Your Store (if applicable)

• If you are using AdScale through a platform like Shopify, ensure you delete the AdScale app from your store before cancelling your store subscription. This is to prevent any potential charges after the store is closed.

Data Retention

• AdScale retains your first-party customer data for a maximum period of 14 days from the cancellation of your subscription or the removal of the AdScale app from your store. After this period, all first-party customer data will be permanently deleted from their servers.

Confirm Cancellation

• After cancelling your subscription, ensure you receive a confirmation from AdScale to verify that your account has been successfully terminated.
• If you were paying for the application outside of your store’s billing (e.g., through a separate account), contact AdScale directly to confirm the cancellation and to avoid any further charges.

Additional Steps

• If you have integrated AdScale with other partner platforms (e.g., webshop or e-commerce platforms), ensure that these integrations are also suspended or terminated to prevent any further data sharing according to the partner’s terms and conditions.

By following these steps, you can ensure a complete cancellation of your AdScale subscription and associated services. If you encounter any issues, contact AdScale support for further assistance.