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Empowering Your Customer Journeys: Concluding Your Use of Airkit
As your needs for Digital Customer Experience (DCX) platforms evolve or you explore alternative solutions, Airkit offers a streamlined process to conclude your engagement with their low-code platform. To ensure a seamless transition and avoid any potential disruptions, please visit this page.
Most frequent question about Airkit
Airkit.ai eCommerce is a platform that uses AI agents to resolve customer queries instantly, 24/7/365, without the need for human intervention. It integrates with popular eCommerce and helpdesk systems to provide a seamless and delightful customer experience.
Airkit.ai eCommerce uses GPT-4 powered AI agents that scale on demand to handle customer requests. These agents are trained to understand business policies and customer data, enabling them to provide personalized resolutions. The platform also offers two primary operating modes: Co-Pilot, where human customer service teams can choose the next steps based on the AI’s suggestions, and Auto-Pilot, where the AI acts autonomously to resolve issues.
Airkit.ai eCommerce AI Agents can handle a wide range of tasks, including order status updates, return and exchange support, order issue management, product information, and technical support.
Airkit.ai eCommerce requires no coding knowledge to activate. The setup process typically takes no more than a couple of hours, and the platform’s team of AI experts will guide you through the process. Once set up, you can manage your AI Agents using the Supervisor view to optimize their work in real-time and refine their ability to understand dynamic business policies.
Yes, Airkit.ai eCommerce is designed with built-in safeguards and industry compliance standards to ensure that AI agents follow business guidance and use only tools provided. For example, for returns and exchanges to a certain address, the platform requires multi-factor authentication for the phone number on file before returning that address to the user.
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