How to Cancel AkioSurvey

To cancel your AkioSurvey subscription or request a refund, follow these steps:

Cancellation and Refund Process

Cancellation

• You cannot directly cancel your subscription through the AkioSurvey platform, but you can stop the automatic renewal if you are on a recurring payment plan. However, AkioSurvey does not automatically charge you, so you need to manage your package purchase time period manually.

Refund Request

• If you are within the 30-day money-back guarantee period, you can submit a refund request.
  • Log in to your My Account dashboard and navigate to the relevant section to submit your refund request.
  • Alternatively, you can email the support team at [email protected] with the details of your request.

Steps for Refund Request

• Log In: Access your My Account dashboard on the AkioSurvey website.
• Submit Refund Request: Navigate to the section where you can submit a refund request. This is typically found in the account settings or subscription management area.
• Email Support: If you prefer, you can email the support team directly with your refund request details.

Important Notes

• Refund requests are only accepted within the 30-day money-back guarantee period. Requests made after this period will not be processed.
• Ensure you follow the instructions provided in your Order Confirmation email or the Redemption Instructions if you have a redemption code.

Upgrading or Changing Packages

• If you wish to change or upgrade your package, you can do so at any time. You will be charged only the difference in package prices, honoring the package durations and overlaps.

By following these steps, you can effectively manage your subscription and request a refund if necessary within the specified timeframe.