Artera Reviews - Pros & Cons, Ratings & more - 2025
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Artera
91%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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    • Artera

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    91%

    Artera is a patient communication platform revolutionizing healthcare by prioritizing customer service. It offers connected patient experiences, empowers organizations, supports multichannel communication, and provides secure, multilingual messaging for healthcare providers, administrative staff, patients, and organizations.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    91% Subscribed Score

    Analysis

    Artera, a comprehensive patient engagement platform, supports healthcare systems with HIPAA-compliant communication via text, email, IVR, and webchat in 109+ languages. Known for its robust EHR integration (Epic, Cerner, etc.), it boosts staff efficiency, patient engagement, and organizational profitability. Compared to competitors like Luma Health and Klara, Artera excels in scaling for enterprise needs and offering bi-directional texting, but may lack flexibility for smaller practices. Pricing depends on system size. Praised for support, it’s cost-effective for large-scale healthcare organizations.

    Subscribed Score Metrics
    33/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    5/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security5/6
    Ease of Use6/6
    Value of Money6/6
    Integration5/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Easy communication with patients through text.
    Faster responses and reduced phone calls.
    Automated appointment reminders save time.
    User-friendly and efficient for staff and patients.
    Occasional glitches in automated messages.
    Logging in can require repetitive steps.
    Limited notification or alerts for unanswered messages.

    Reviews of Artera from other platforms

    4.9
    (70)
    4.9
    (70 Reviews)
    G2 Review
    4.8
    (25)
    4.8
    (25 Reviews)
    Capterra Review

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    Open Health Network revolutionizes healthcare with AI-driven personalization, secure data management, and comprehensive analytics. It empowers providers, researchers, patients, and administrators to collaborate effectively, improving outcomes and enhancing the healthcare experience.

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