Stephanie Goodwin, Author at Subscribed.FYI

Member since January 2026

Stephanie Goodwin

VP, Human Resources in Real Estate industry

1 Reviews

1 Upvotes Received

0 Upvotes Given

Last Software Reviewed

1 Review

Rippling Incentivized

5 months ago

What was your first impression when you started using it?

One of Rippling’s strongest advantages is its reporting functionality. The reporting tools are flexible, easy to navigate, and allow administrators to quickly pull meaningful data without extensive configuration. Payroll processing is also relatively streamlined, making pay runs more efficient compared to many other HRIS platforms. Additionally, managing employee changes such as compensation updates, role changes, and personal information updates is quick and efficient, which helps reduce administrative burden.

What feature doesn’t work as expected?

Rippling’s customer support has declined over time rather than improved. Over the past three years, support has increasingly shifted toward generic, AI-driven responses, making it difficult to resolve nuanced or time-sensitive issues. In many cases, receiving meaningful resolution can take up to two weeks. There also appear to be recurring tax-related issues, often tied to late filings, which require unnecessary follow-up and research from business owners. While Rippling assigns both an account manager and a technical account manager, frequent turnover means these representatives change often, limiting continuity and familiarity with the business.

Is there a workflow that could be simpler?

Rippling’s biggest opportunity for improvement is strengthening and stabilizing existing modules rather than continuing to release new ones. The performance review module is overly complex to administer and lacks actionable insights for HR teams. Survey tools also experience bugs when deployed.

Final thoughts, wrap up what you think

It is easier to use than many HRIS systems, but could be a 10 with stronger support and refinement of existing features.

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