How to Cancel Basecamp

To cancel your Basecamp account, follow these steps:

Preparing for Cancellation

Before you proceed, note that canceling your account takes effect immediately, and you won’t incur any further charges. However, your account will become inaccessible right away. For security reasons, data from your canceled account will be permanently deleted after 30 days. If you need access during this period, you should contact Basecamp support.

Steps to Cancel Your Basecamp Account

Access Adminland

• Log into your Basecamp account.
• On the Home page, locate the “Adminland” link situated at the top right, beneath your avatar.

Navigate to Owner Actions

• Once in Adminland, scroll down until you find the “Owner Actions” section.

Initiate Cancellation

• Within the Owner Actions, click on the option that says “Cancel this account” located at the bottom.

Confirmation Page

• You will be directed to a confirmation page. Confirm your decision to cancel your account.

Export Your Data

• Before finalizing the cancellation, consider exporting your data. Click on the option to export your data and allow the download to complete. Ensure that the export finishes downloading to your computer before proceeding with the cancellation, as incomplete downloads may require support intervention.

Confirm Cancellation

• After exporting your data, confirm the cancellation. This action takes effect immediately, rendering your account inaccessible.

Additional Considerations

• If your account has been inactive for an extended period, Basecamp may auto-cancel it. Notifications about this will be provided, and more details can be found in the Cancellation Policy.
• If you have multiple products (such as Highrise, Campfire, Backpack, and Classic) and you only want to cancel some of them, you will need to manage each product separately. Billing and user management will then be individual for each account you keep.

By following these steps, you can confidently cancel your Basecamp subscription while ensuring that your data is safely exported. If you encounter any issues or have questions, don’t hesitate to reach out to Basecamp support for assistance.