Wix as a CRM: Exploring CRM Features within the Wix Platform

In the realm of website building and hosting, Wix has established itself as a leading platform. But did you know that Wix also offers CRM (Customer Relationship Management) capabilities? This feature allows businesses to manage customer interactions, streamline workflows, and drive growth efficiently¹²³⁴.

CRM Features within the Wix Platform

Wix’s CRM suite is designed to help businesses capture leads, convert them, build lasting relationships with customers, and manage workflows¹. Here are some key features:

1. Lead Capture: Wix users can leverage the site’s built-in lead capture solutions to get up to 20 times more leads¹.
2. Live Chat: Real-time communication with site visitors helps answer their questions, provide information, and convert them into customers¹.
3. Forms: Custom forms can be created with Wix’s form builder to collect details, get feedback, take payments, and follow up at the right time¹.
4. Inbox: Wix’s Inbox allows you to check, manage, and reply to messages from every channel, like Facebook Messenger, email, contact & lead submission forms, and more¹.
5. Contacts: New leads through your site are automatically added to your Contacts¹.
6. Workflows: You can create custom workflows to track leads, set priorities, and follow up from one place¹.
7. Tasks: Stay on track with what needs to be done and never miss a lead with a task manager connected to your workflow¹.
8. Invoices and Price Quotes: Request payments with a professional online invoice and propose and negotiate prices with online price quotes¹.

Relevant SaaS Products for CRM

Here are some relevant SaaS products that can be considered for your CRM needs:

1. monday.com⁵: Best for teams, monday.com offers a significant discount to qualifying startups. It provides dozens of tools for managing marketing, sales, customer service, and operations.
2. FreshSales⁶: An affordable, intuitive platform that focuses on sales and marketing. It’s best for basic CRM needs and is highly recommended for small sales teams.
3. Salesforce⁷: Salesforce is best suited for medium-to-large-sized businesses, it provides startups with robust tools for closing deals, increasing customer retention, and monitoring business growth.
4. Agile CRM⁸: Agile CRM stands out as a leading CRM software, providing a reliable and comprehensive solution for managing and expanding the sales, marketing, and customer experience (CX) for companies operating in the SaaS sector.
5. Apptivo⁹: Apptivo offers a full-featured CRM with contact management, lead generation, workflow automation, and reporting tools. It gives your business a unified inbox, allowing your teams to read and respond to customer messages from live chat, social media, email, and phone from a central location.
6. HubSpot¹⁰: HubSpot is a customer platform with all the software, integrations, and resources you need to connect your marketing, sales, content management, and customer service. HubSpot’s connected platform enables you to grow your business faster by focusing on what matters most: your customers.

Conclusion

Wix’s CRM capabilities offer a comprehensive solution for businesses to manage customer interactions and drive growth. While Wix provides a robust platform, there are also other SaaS products available in the market that offer a range of features to meet different business needs. Remember, the best CRM for your business is the one that fits your specific requirements and can scale with your business growth.

Relevant Links

1. monday.com
2. FreshSales
3. Salesforce
4. Agile CRM
5. Apptivo
6. HubSpot

Please note that the official website links of the products are provided for easy access and further exploration. Always ensure to do thorough research and consider your business’s specific needs before deciding on a CRM software.