How to Cancel BlueInk

To cancel a product or service in Blueink, you need to follow different procedures depending on what you are canceling.

Canceling an Envelope

If you need to cancel an envelope that has been sent out for signatures, follow these steps:

• Log in to your Blueink account and navigate to your dashboard.
• Locate the envelope you wish to cancel under the "Sent" column on your dashboard.
• Click on the envelope to open the envelope details popup.
• In the envelope details popup, click on the "Cancel Envelope" button located at the bottom. This action will terminate the envelope and prevent any further signing activity.

Canceling a Subscription

To cancel your Blueink subscription, follow these steps:

• Click the menu button located at the top right corner of the screen.
• From the menu options, choose "Subscription." This will direct you to the subscription screen.
• Review your subscription information, but note that you cannot cancel the subscription from this screen.
• To cancel your subscription, locate the Blue Intercom Circle at the bottom right corner of the screen and click on it to initiate a chat with the support team.
• In the chat support window, request to cancel your subscription. The support team will assist you with the cancellation process.

Refunds and Exchanges for Purchased Items

If you have purchased items from Blueink and need to return or exchange them, here are the steps:

• Ensure the item is unused, in the same condition as received, and in the original packaging. Returns are only accepted within 30 days of purchase.
• Send an email to the designated return address (e.g., [email protected]) with your email address, shipping address, billing address, and phone number.
• Mail the item to the specified return address. You are responsible for the return shipping costs.
• Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment.

For more detailed information or if you have any questions, you can contact Blueink’s support team through the chat support or via email.