How to Cancel Brevo (Sendinblue)

Here’s a quick guide on how to cancel your Brevo (Sendinblue) subscription. Whether you’re transitioning to a new platform or simply adjusting your marketing strategy, this guide will walk you through the cancellation steps with ease. Brevo provides a range of tools for email marketing, SMS campaigns, and more, but if you’ve decided to discontinue, follow this step-by-step guide for a smooth transition. If you’re looking for alternatives, feel free to explore other Customer Relationship Management tools that might better fit your needs.

How to Cancel a Brevo (Sendinblue) Subscription

Canceling your Brevo subscription is straightforward when you know the steps. Whether you’re switching to another platform or simply reducing your expenses, follow this guide for a hassle-free cancellation process.

How to Cancel Brevo: Step-by-step

Step 1: Prepare Your Data for Export

Before initiating the cancellation, it’s important to back up your data to ensure you have access to your contacts and campaign information. Here’s how:

• Export Your Contact List: Go to the Brevo Support page for detailed instructions on how to export your contact list.
• Download Campaign Statistics: Navigate to Campaigns > Statistics. Adjust the date range as needed and export your bulk campaign data as a downloadable CSV file.
• Export Individual Campaign Data: Go to Campaigns > Emails > Sent. Click on Report under the campaign you want, and select Export campaign data (.CSV).

Step 2: Navigate to Account Settings

To initiate the cancellation, log in to your Brevo account on the Brevo website. Go to your Account Name in the top-right corner and select Settings from the dropdown menu.

Step 3: Start the Account Closure Process

Scroll down to the bottom of the Settings page and select Cancel Subscription. This will begin the account closure process. Review all the details regarding what will be affected by this action.

Step 4: Confirm the Cancellation

Brevo will display a summary of what data and features will be affected by the closure of your account. If you’re sure you want to proceed, click Yes to confirm and finalize the cancellation.

Step 5: Check for Confirmation Email

After completing the cancellation process, check your email for a confirmation message from Brevo. This email will serve as proof that your account has been successfully closed.

Additional Steps for BrevoPlus Subscribers

If you’re a BrevoPlus subscriber, it’s recommended to reach out to your dedicated Customer Success Manager before initiating the cancellation. They can guide you through the process and provide additional support to ensure a smooth account closure experience.

Important Considerations

Data Retention

Before closing your account, ensure that you’ve exported all necessary data, as your contact lists, campaign results, and other data will be permanently deleted after the cancellation. Make sure you have backups for any future reference.

Outstanding Payments

Check if there are any outstanding payments or balances due. Make sure these are settled to avoid complications during the cancellation process.

Refund Eligibility

Depending on your subscription plan and the timing of your cancellation, you may be eligible for a prorated refund. Review Brevo’s Terms of Service or contact support for more information.

Need Assistance?

If you encounter any issues during the cancellation process, you can always reach out to Brevo’s support team. You can create a ticket through your account or contact them directly for further assistance. Visit their Support page for more details.

Conclusion

Canceling a Brevo (Sendinblue) subscription is a straightforward process when you follow the correct steps. By backing up your data, initiating the cancellation from the Settings page, and confirming the closure, you can ensure a smooth transition. If you need more detailed information or have specific questions about your Brevo account, you can also refer to their Help Center or contact their support team directly.

Looking for Alternatives?

If you’re considering other tools after canceling your Brevo subscription, here are some excellent alternatives for customer communication, relationship management, and marketing:

• Topmate: A platform that simplifies client scheduling and communication, making it easier to manage meetings and consultations.
• Zendesk: A powerful customer support tool that streamlines communication and enhances customer service with ticketing and live chat features.
• HubSpot: A comprehensive CRM platform that integrates sales, marketing, and customer service tools to grow your business.
• SendGrid: A cloud-based email marketing service that provides powerful tools for sending, tracking, and optimizing email campaigns.
• Drift: A conversational marketing tool that helps engage website visitors through real-time messaging and chatbots.

Don’t forget to check out the best subscription offers on Subscribed Deals to find great discounts on similar services. Additionally, you should also check out other tools from related categories like Marketing and Analytics and Automation Tools for comprehensive solutions that enhance marketing strategies and streamline workflows.