How to Cancel Campayn

To cancel your Campayn subscription, follow these steps:

Accessing Your Account

• Log in to your Campayn account using your credentials.

Navigating to Subscription Settings

• Go to the dashboard or the main menu of your Campayn account.
• Look for the section related to subscriptions, billing, or account settings.

Canceling the Subscription

• Click on the ‘Subscriptions’ or ‘Billing’ section.
• Find your active Campayn subscription in the list.
• Click on the gear icon or an equivalent settings icon next to your subscription.
• Select the ‘Cancel’ option from the dropdown menu.

Confirmation

• You will be prompted to confirm your cancellation. Click on ‘Confirm cancellation’ to proceed.

Post-Cancellation

• After canceling, you will not be able to send campaigns, including automations, unless you reactivate your subscription.
• If you are on a trial subscription, canceling it before the trial ends prevents any actual charges.
• For paid subscriptions, the system may calculate a refund for the unused time, depending on Campayn’s refund policies.

Troubleshooting

• If you do not see a ‘Cancel’ button, ensure that the campaign is not already completed or canceled. If the issue persists, contact Campayn’s support team directly for assistance.

Reactivating Your Subscription

• If you need to reactivate your subscription, go back to the ‘Subscriptions’ section, find your canceled subscription, and click on ‘Renew plan’ to choose a new plan or reactivate the previous one.