Capacity is a leading solution in the Omnichannel Customer Engagement category, providing an AI-powered platform tailored to automate repetitive tasks, enhance support efficiency, and streamline organizational workflows. Designed for businesses of all sizes, Capacity operates as a secure, knowledge-sharing platform that assists teams in handling increasing ticket volumes while reducing support costs with over 90% self-service deflection rates. Equipped with advanced technology, users can create efficient experiences without requiring extensive technical expertise. Explore exclusive deals. For similar solutions, consider Zoho Desk, Bitrix24, and Intercom.

Why Choose Capacity?

Leveraging Capacity offers businesses transformative advantages:

• AI-Driven Automation: Capacity resolves time-consuming, repetitive inquiries with standard replies and smart routing, saving minutes and cutting expenses. Escalation to human experts is available for complex issues.
• Omnichannel Support: The platform seamlessly integrates across web, voice, text, and social channels, ensuring smooth employee and customer interactions irrespective of the medium.
• Extensive Integrations: With compatibility with over 200 third-party apps, Capacity integrates smoothly into existing workflows to enhance operational efficiency.
• Knowledge Management: It enables centralized storage and accessibility to knowledge bases, enhancing collaboration and productivity across teams.
• Ease of Use: Business users can independently configure the platform without technical expertise, supported by a dedicated Customer Success Team.

Who is Capacity For?

Capacity serves various business segments effectively:

• Customer Support Teams: Reduce ticket volumes and improve service levels with automated workflows and intelligent responses.
• HR and Internal Operations Teams: Streamline repetitive questions and centralize company knowledge for easy employee access.
• Small to Large Enterprises: Scalable platform tiers cater to start-ups and corporations alike, allowing for tailored business implementations.
• IT and Technical Departments: Easily integrate across systems to ensure seamless operation and enhance organizational efficiency.

Capacity is an intelligent solution for transforming support processes, enabling businesses to increase efficiency, reduce operational costs, and optimize organizational productivity. Whether your focus is customer engagement, internal processes, or operational scalability, Capacity delivers robust, tailor-fit solutions for driving success in the digital age.