Captivated Reviews - Pros & Cons, Ratings & more - 2025
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Captivated
73%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Relationship Management
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  • Review

    • Captivated

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    73%

    Captivated is a powerful enterprise SMS solution designed for seamless two-way, peer-to-peer communication with customers. Enhance customer interactions by adding texting capabilities to your existing landline or a new textable number. Designed for businesses of all sizes, it automates processes, improves customer satisfaction, and helps drive better reviews while simplifying communication. With user-friendly features and exceptional support, Captivated transforms the customer experience into an effortless journey.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    73% Subscribed Score

    Analysis

    Captivated is an enterprise SMS solution ideal for marketers and customer service teams aiming to streamline two-way communication with clients. It supports texting via landline or a dedicated local phone number, ensuring faster responses, enhanced customer satisfaction, and seamless automation. Key benefits include ease of use, responsive customer support, and high functionality. While alternatives like Podium and ActiveCampaign excel in CRM integration, Captivated stands out as a cost-effective, user-friendly tool for small businesses prioritizing direct, personalized communication. Customer support is top-notch, but scalability to mass marketing may drive costs higher. Pricing details are case-specific, but the system is reliable and efficient for client outreach and team coordination.

    Subscribed Score Metrics
    27/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security4/6
    Ease of Use6/6
    Value of Money5/6
    Integration3/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Ease of use and intuitive interface
    Efficient customer communication
    Excellent customer support
    Customizable and time-saving features
    Integration issues with third-party tools
    Costly for mass messaging
    Confusing interface for new users
    Data upload challenges initially

    Reviews of Captivated from other platforms

    3.6
    (5)
    3.6
    (5 Reviews)
    G2 Review
    4.8
    (12)
    4.8
    (12 Reviews)
    Capterra Review

    Other Alternatives

    Active Campaign is a marketing platform offering email marketing, automation, CRM, and sales automation, designed for personalized customer engagement and efficient business growth across various channels.

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Podium is a customer interaction platform that consolidates messaging, reviews, and payments into one interface. It enhances online reputation, streamlines payments, and improves customer engagement for businesses like SMBs, retailers, and healthcare providers.

    See All alternatives