How to Cancel Certn

To cancel a Certn background check service, you need to follow these steps, as the process is tailored for employers who use the platform:

Canceling Certn Background Check Services

Understanding the Payment Model

Certn operates on a pay-per-use model, meaning you only pay for the background checks you run. There are no subscription or cancellation fees involved.

Canceling Individual Checks

Since Certn does not have a subscription-based model for background checks, you do not need to cancel individual checks. Instead, you simply stop ordering new checks when you no longer need the service.

Closing Your Account

If you wish to close your entire account with Certn, here are the general steps you might follow, although specific instructions are not provided on the Certn website:

• Contact Certn Support: Reach out to Certn’s customer support team to express your intention to close your account. You can do this through their contact form or any other support channels they provide.
• Confirm Account Details: Be prepared to provide your account details to verify your identity and ensure the correct account is being closed.
• Request Account Closure: Clearly state your request to close the account and ask for any necessary steps or confirmations.

Important Considerations

• No Refunds: Since you only pay for the checks you run, there are no refunds to process when closing an account.
• Data Retention: Check with Certn’s support to understand their data retention policies and how your data will be handled after the account is closed.

By following these steps, you can effectively stop using Certn’s background check services and close your account if necessary.