How to Cancel CharityWeb

To cancel a recurring donation or subscription through CharityWeb, which often involves integration with payment platforms like Stripe or PayPal, you can follow these steps:

For Nonprofits Using Stripe

• Log in to the Stripe dashboard.
• Click on "Customers" on the left-hand side.
• In the dropdown menu under "Billing," click on "Subscriptions" to see a list of all your recurring donors.
• Locate the email address of the donor who wants to cancel the subscription.
• Click the three dots on the rightmost side of the page on the donor’s subscription.
• Click "Cancel Subscription" to cancel the recurring donation.

For Nonprofits Using PayPal

• Log in to the PayPal Merchant Dashboard.
• Click the "Sales" menu item in the top navigation, then under "Sales Channels," click on "Subscriptions."
• On the “Manage subscriptions” page, enter the desired subscription ID into the search field directly beneath the “Subscriptions” title. Click on the subscription ID in the search result.
• Under the “Subscription Info” for the desired donor’s subscription, click “(Update)” next to the “Status: Active” information.
• A popup will appear with several status subscription options. Select “Cancel” and then “Save Updates.” This will cancel the donor’s recurring payment, as noted by the “Status: Canceled” information in the “Subscription Info.”

Alternatively, you can reach the “Manage subscriptions” page through a specific transaction:

• Log in to the PayPal Merchant Dashboard.
• Click the “Activity” menu item in the top navigation, then under “Transactions,” click on “All Transactions.”
• On the “Transactions” page, search for the desired payment using the provided filters, such as the donor’s email address.
• Click on the desired line item to go to its “Transaction details.”
• Click on “More actions” and then select “View Recurring Payment Details” from the dropdown options. This will take you to the “Manage subscriptions” page.

For Donors

If donors need to cancel their recurring donations themselves, they typically have access to a secure User Portal where they can manage their subscriptions directly. Here’s how:

• Log in to the User Portal provided by the nonprofit.
• Navigate to the section where recurring donations are managed.
• Locate the specific recurring donation you want to cancel.
• Click on the option to cancel the subscription, and confirm the cancellation.

For specific instructions tailored to your nonprofit’s platform, it is advisable to refer to the documentation or support resources provided by that platform.