CloudRadial Reviews - Pros & Cons, Ratings & more - 2025
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CloudRadial
77%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Client Management
  • CloudRadial
  • Review

    • CloudRadial

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    77%

    CloudRadial is a unified client portal designed to streamline IT service management for MSPs. It empowers businesses to enhance customer engagement, simplify ticketing, and provide comprehensive reporting and QBRs, all through a customizable interface. By integrating seamlessly with existing tools, CloudRadial improves operational efficiency and delivers exceptional client experiences.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    77% Subscribed Score

    Analysis

    CloudRadial is a powerful client portal designed for Managed Service Providers (MSPs). Its key features include ticket management, QBR automation, Office 365 integration, self-service capabilities, customizable reporting, and assessments. While setup requires effort, its end-user simplicity and branding options make it a standout in Portal Software.

    Pros: Feature-rich platform, strong integrations, scalable, and excellent support.
    Cons: Steep learning curve, limited project management, and costly for smaller businesses.

    Compared to alternatives like MangoApps or Azure Portal, CloudRadial excels in MSP-focused deployment but can lag in broader enterprise features.

    Target groups: Ideal for MSPs needing centralized client management for improved service efficiency.

    Customer Support: Highly rated; responsive with ongoing feature updates.
    Pricing: Tiered, based on synced PSA users, offering good value for MSP needs.

    Subscribed Score Metrics
    28/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    5/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security5/6
    Ease of Use4/6
    Value of Money5/6
    Integration4/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Highly customizable client portal with intuitive features.
    Excellent customer support responsiveness.
    Streamlines ticket submission and client management.
    Effective integration with multiple tools.
    Steep learning curve for setup and configuration.
    Administrative functions are hard to navigate.
    Limited customization for some reports and forms.
    Occasional bugs and performance issues.

    Reviews of CloudRadial from other platforms

    4.6
    (4)
    4.6
    (4 Reviews)
    G2 Review
    4.5
    (55)
    4.5
    (55 Reviews)
    Capterra Review

    Other Alternatives

    Wrike is a leading bug feedback tracking software that enhances project management and collaboration through comprehensive task management, real-time collaboration, customizable workflows, and advanced reporting. Ideal for project managers, marketing, IT, and remote teams.

    Jira, from Atlassian, is a versatile project management tool widely used in software development. It supports agile methodologies, offers customizable workflows, and integrates seamlessly with other tools, streamlining project management and collaboration.

    See All alternatives