How to Cancel CM com

To cancel or delete services and subscriptions associated with CM.com, follow these steps:

Canceling a Subscription

If you wish to cancel a subscription, you need to send an email to the appropriate contact. Here’s how you can do it:

• Send an email using the registered email address of the account.
• Address the email to your account manager or to [email protected].
• In the email, mention your CustomerID and specify which subscription you would like to cancel.
• Including a copy of the invoice can also provide all the necessary information.

Deleting an Account

To delete your account entirely:

• Send an email using the registered email address of the account.
• Address the email to your account manager or to [email protected].
• Include your CustomerID in the email.
• The CM.com team will take care of deleting your account.

Refunds for Tickets or Orders

If you need to initiate a refund for tickets or orders, follow these steps:

• Contact your Customer Success Manager or the Support team at [email protected] for ticket refunds.
  • Include the order number and specify which tickets should be refunded.
  • The team will process your request and prepare the refund batches.
  • For order refunds, go to the Refund sheet tab in the order details page on the CM.com portal.
  • Select the amount or items to be refunded, and an authorized user must approve the refund request for it to be processed.

Here is a summary in an unordered list for clarity:

Steps for Cancelation and Refunds

• Canceling a Subscription:

  • Send an email from the registered account email to your account manager or [email protected].
  • Mention your CustomerID and the subscription to be canceled.
  • Include a copy of the invoice if available.

• Deleting an Account:

  • Send an email from the registered account email to your account manager or [email protected].
  • Include your CustomerID.

• Initiating Refunds:

  • For ticket refunds, contact your Customer Success Manager or [email protected] with the order number and tickets to be refunded.
  • For order refunds, use the Refund sheet tab in the order details page on the CM.com portal, select the refund amount or items, and get approval from an authorized user.