How to Cancel DESelect

To cancel a DESelect product on Salesforce, you need to follow these steps, which are generally applicable to managing products within a Salesforce subscription:

Logging In and Accessing Your Account

• Log in to your Salesforce account.

Navigating to the Subscription Management

• In the Salesforce interface, navigate to the Setup section.
• On the left sidebar, click on Accounts or Billing depending on your Salesforce configuration.
• Select Billing > Subscription or a similar path to access your subscription details.

Identifying and Canceling the Product

• Once you are on the subscription page, look for the DESelect product you want to cancel.
• For newer accounts:
  • Click Manage to manage your subscription.
  • At the bottom of the Manage subscription page, click Remove products or cancel account.
  • Select the DESelect product from the list of products you can cancel.
• For legacy accounts:
  • Click Cancellations at the bottom of the Subscription page.
  • Select the DESelect product from the list of products you can cancel.

Confirming the Cancellation

• After selecting the DESelect product, you will see a cancellation summary.
• Review the summary to ensure you are canceling the correct product.
• Click Continue to proceed.
• You will be prompted to select the reason for canceling and then click Confirm cancellations.

Final Steps

• The cancellation will not be immediate; it will take effect at the end of your next billing cycle.
• You will receive a confirmation message and possibly a survey to provide feedback on why you are canceling.

If you encounter any issues or if the Cancel option is not available, you may need to contact Salesforce Customer Support for assistance.