How to Cancel Docebo

To cancel an Instructor-Led Training (ILT) course session in Docebo, you need to follow these steps, as there is no direct "cancel" option, but rather a process to manage and communicate the cancellation:

Notifying Participants

• Before making any changes, inform all enrolled participants about the cancellation. You can use the communication tools within Docebo to send notifications.

Managing Course Sessions

• Since you cannot directly "cancel" a session, you will need to delete the session or mark it as cancelled in a way that communicates the change to participants.
  • Go to the course where the session is located.
  • Navigate to the specific session that needs to be cancelled.
  • You may need to delete the session or create a new session to replace it, depending on your needs.

Creating a New Session (Optional)

• If you need to create a new session, follow the usual process for adding a new session to the course.
  • Ensure that the new session details are accurate and communicated to the participants.

Updating Course Information

• Update the course description or any relevant details to reflect the cancellation and any new sessions.
  • This helps maintain transparency and keeps participants informed.

Using Docebo’s Communication Features

• Use Docebo’s built-in communication tools to send notifications to enrolled participants about the cancellation and any subsequent changes.
  • This can include sending emails or in-platform notifications.

Best Practices

• Ensure that all changes are documented and communicated clearly to avoid confusion.
• If necessary, consult with Docebo support for any specific guidance or best practices tailored to your setup.

By following these steps, you can effectively manage the cancellation of an ILT course session in Docebo.