How to Cancel Dokeos

To cancel a Dokeos product subscription, you need to follow these steps carefully, considering the contractual terms and conditions.

Notification and Cancellation

To cancel your Dokeos subscription, you must provide written correspondence to Dokeos at least three months prior to the expiration date of your subscription. Here is how you can initiate the process:

• Send a written notice to Dokeos indicating your intention to cancel the subscription.
• Ensure this notice is received by Dokeos at least three months before the subscription’s expiration date to avoid automatic renewal.

Termination Due to Specific Reasons

If the contract is to be terminated early due to specific reasons such as fraud, willful misconduct, or gross negligence by either party, or due to bankruptcy, dissolution, or liquidation of one of the parties, the following applies:

• Either party can terminate the contract at any time without notice or compensation.
• Dokeos is entitled to terminate any other agreement or order binding the parties at the time of termination without liability for costs or compensation.

Effects of Termination

Upon termination or non-renewal of the subscription for any reason:

• The obligation of confidentiality remains in effect for the entire duration of the subscription and for five years after the end of the contractual relationship.
• The receiving party must return, erase, or destroy all documents containing confidential information within ten business days after the end of the business relationship and provide a written confirmation of compliance upon request.

Additional Steps

After initiating the cancellation:

• Ensure you have saved all necessary information from your account before the termination takes effect.
• Be aware that Dokeos may claim damages and interest if the termination is due to a fault by the other party.

By following these steps, you can ensure a proper and legally compliant cancellation of your Dokeos product subscription.