How to Cancel EQUP

To cancel your EQUP product subscription or order, you will need to follow these steps, as the process may vary depending on whether you are canceling a subscription or an order.

Canceling an Order

If you need to cancel an entire order before it has been processed for shipment, here are the steps you can follow, similar to other online retailers:

• Go to the EQUP website and navigate to the "Orders" or "Order Status" section.
• If you are not logged in, you will be prompted to log in. If you checked out as a guest, you can use the Order Status Lookup to find your order.
• Locate the order you want to cancel and click on "Cancel Order" next to it.
• If the cancel option is not available, it means your order has been processed for shipment and cannot be canceled.
• Follow the prompts and directions to complete the cancellation process.
• Once processed, you will receive an email to confirm your cancellation. If payment for your order has not been processed, it will be canceled and no charge will be made against your account. If the payment was processed, you will receive a refund for the canceled items.

Canceling a Subscription

For canceling a subscription, the process is more aligned with service cancellations:

Via Website or Customer Support

• Access the EQUP website and locate the “Help” or “Support” section, typically found in the main menu or footer.
• Contact EQUP’s customer support using the provided contact information, such as a phone number, email address, or live chat option.
• Clearly communicate your intention to cancel your subscription and be prepared to provide your account details.
• Follow the cancellation instructions provided by the customer support team. They may direct you to confirm your decision via email or a designated web form.

Via Mobile or App Store

If you subscribed through a mobile app store, you can also cancel your subscription through these platforms:

iOS

• Open the Settings application and click on your name.
• Click on the Subscriptions button.
• Click on iTunes and App Store.
• Click on your Apple ID, view the Apple ID, and sign in.
• Navigate to the Subscriptions tab.
• Select the EQUP subscription you wish to cancel.
• Click on the Cancel Subscription option.

Android

• Open the Google Play Store application.
• Tap on the menu and navigate to Subscriptions.
• Select the EQUP subscription you wish to cancel.
• Click on the Cancel Subscription option.
• Complete the subscription cancellation process as coordinated.

By following these steps, you should be able to successfully cancel your EQUP product order or subscription.