How to Cancel Events2HVAC

To cancel an event in the context of the Events2HVAC product, which integrates with systems like 25Live, you need to follow these steps, focusing on the underlying event management system:

Canceling an Event in 25Live

For Single Occurrence/Non-Repeating Events

• Use the event details view to access the event. You can do this by clicking on the event in the event list.
• Use either the "Edit Event" link or the "More Actions" display option to open the event in full editing mode.
• Scroll down to the "Event State" field and change the state to "Cancelled".
• Save the changes by clicking the "Save" button.

For Individual Occurrences of a Repeating Event

• Edit the event and navigate to the specific occurrence you want to cancel.
• Change the status of that occurrence to "Cancelled".
• Save the changes.

Permissions and Additional Considerations

• Ensure you have the necessary security permissions to edit the event and change its state to "Cancelled". If you do not have these permissions, you may see a "Request Cancellation" button, which you can use to create a task for the event owner/scheduler to cancel the event.
• If the event includes assigned or approved locations and resources, you may need unassigned rights to these objects to cancel the event. Consult your 25Live administrator if you need additional permissions.

Reversing a Cancellation

• If you need to restore an event that has been cancelled, you can change the event state again from the event details view, provided you have the appropriate security permissions. You will also need to restore any discarded location or resource assignments.

Refund Policy Considerations

While canceling the event in 25Live, it is important to consider the refund policy associated with the event. Here are some general guidelines:

• If the event is canceled, all purchases should be refunded in full, unless specified otherwise in the event’s refund policy.
• The refund policy should include instructions on how to request a refund, any refund deadlines, and the necessary contact details.
• Refunds should be processed within a reasonable timeframe, such as five business days after the request is received.
• Any costs associated with the refund must be clearly described in the event’s refund policy.

By following these steps, you can ensure that the event is properly canceled and that any necessary refund processes are initiated according to the defined refund policy.